Troubleshooting Guide

If you are experiencing problems with your BionTech BTM-200N, please refer to the troubleshooting guide in your operators manual, or reference the guide here on this web page. If the guide does not resolve your problem, contact Health Pro Distribution for help.

Lamp does not light

Actions to Take: Make sure there is sufficient water flow. The flow needs to be at least 1 litre per minute. Make sure machine is plugged in. Check the fuse.

No power

Actions to Take: Overuse protection cuicuit will shut machine down if it begins to overheat. Close value and wait for machine to cool.

Error Message

Actions to Take: Er1 - Low voltage, Er2 - High voltage, Er3 - Electrolysis chamber overheated, Er7 - Cleaning function failure, Er OF - Water overflow

Filter meter not working

Actions to Take: Ensure that filter reset button was presssed.

Filter meter does not turn light on

Actions to Take: Check water flow to the machine

No lights on display

Actions to Take: Ensure machine is plugged in. If it is plugged in, contact us for more information

Water has bad odour or stange taste

Actions to Take: Water filter life has expired, make sure water pressure is not too high or too low.

No or little water from alkaline spout

Actions to Take: Check water filter and make sure that water supply is correctly connected to machine

The pH Value of acidic water is reading neutral

Actions to Take: After the filter is replaced, pH values will not match comparision chart for the initial usage period. This is because the new filter is alkaline.

No water coming from acidic water exit

Actions to Take: Check acidic water hose making sure it is not cracked or bent.

Acidic water reads correctly but alkaline water is reading neutral

Actions to Take: This can occur in areas where the water has lots of carbon such as underground wells.

Water has strong disinfectant smell

Actions to Take: Ensure water tank is clean and replace filter

Water leaks from filter mount

Actions to Take: Please check that water filter is correctly installed and tight.